1. Acceptance of Terms
 
By using our website or engaging our services, you confirm that you accept these Terms & Conditions and agree to comply with them. If you do not agree, please refrain from using our services.
 
 
2. Services Provided
 
Yaoma offers concierge, lifestyle, business, and advisory services on a best-efforts basis. While we strive to deliver every request with excellence, all services are subject to availability, third-party confirmation, and external conditions beyond our control.
 
 
3. Client Responsibilities
 

• Clients must provide accurate and up-to-date information when requesting services.

• All bookings, legal services, and business advisory engagements must comply with applicable Malaysian laws.

• Clients are responsible for any fees, deposits, or documentation required for services.

 
 
4. Fees and Payments
 

• Service fees will be communicated prior to confirmation of each request.

• Payments must be made in full as agreed.

• All fees are non-refundable unless otherwise stated in writing.

 
 
5. Confidentiality
 
We uphold strict confidentiality in all engagements. However, certain services may require sharing client information with trusted partners (such as hotels, law firms, or financial advisors) to fullfil requests. This will always be done with discretion.
 
 
6. Third-Party Services
 

• HandPhil may engage third-party providers (e.g., hotels, airlines, event organizers, legal advisors).

• We are not liable for errors, delays, or failures by third-party providers.

• Any disputes with third parties must be settled directly with them.

 
 
7. Limitation of Liability
 
To the maximum extent permitted by law:
 

• HandPhil shall not be held liable for indirect, incidental, or consequential losses arising from the use of our services.

• Our total liability shall not exceed the fees paid by the client for the specific service in question.

 
 
8. Compliance with Law
 
All services provided must comply with Malaysian law and international regulations. Yaoma reserves the right to decline requests that breach legal, ethical, or reputational standards.
 
 
9. Amendments
 
We may update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the updated terms.
 
 
10. Governing Law
 
These Terms & Conditions are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.